In the dynamic context of infrastructure engineering, Egis, a global company, faces a complex challenge: meeting the needs of different international regions, characterized by their diverse cultures and distinct administrations, governments and local authorities.
While engineering expertise is essential, what really sets companies apart is their ability to generate and sustain value for their public clients. Egis has defined its raison d'être that sets it apart from its competitors and partners, demonstrating anticipation and determination in the face of easily accessible markets, by deliberately choosing not to participate in tenders linked to activities with a high carbon footprint. This raison d'être guides the company and its employees towards a total orientation, in terms of both values and resources, in the fight against climate change. Today, Egis gives the highest priority to Customer Value Management (CVM), an ambitious paradigm that redefines business success in Business-to-Government (B2G).
Going beyond traditional customer relationships, Egis is adopting a strategic approach that focuses on maximizing value for both the customer and the service provider. It's no longer just about transactions, but about relationships. The CVM encourages Egis to dive deep into understanding the long-term needs, challenges and aspirations of its public customers. Tailor-made solutions flow from this understanding and are implemented effectively and efficiently. Egis measures their impact and continually improves them.
These steps, while seemingly straightforward, are of unparalleled relevance and scope in the field of public tendering, particularly for a global infrastructure engineering company. Egis has set up a matrix organization, crossing Regions and Service Lines, to ensure geographical proximity for greater customer intimacy. This allows us to better listen to our customers' specific needs and local environment. Let's take a closer look at the pillars of our CVM approach.
The power of empathy and insight
For Egis, each public entity represents a unique set of needs. It's not just about building infrastructure, but understanding its broader societal, economic and environmental implications. By engaging deeply with its clients, Egis understands not only immediate technical needs, but also long-term visions, the societal challenges the infrastructure aims to address, and the aspirations of local communities.
Tailor-made solutions for lasting impact
Armed with this knowledge, the creative process becomes transformational. It's no longer a question of generic solutions, but of tailor-made strategies aligned with the unique context of an international region, or even a state. For example, an infrastructure project in a flood-prone area might incorporate advanced water management systems, while a project in a seismic zone would prioritize earthquake-resistant designs. Beyond the technical aspects, an understanding of local culture, history and values can also influence the design, ensuring that the infrastructure is accepted and supported by the community.
Excellence in execution
Even the best designs can fail without impeccable execution. Given the scale and societal importance of infrastructure projects, delivering such a service requires unparalleled precision, transparency and adaptability. CVM focuses not only on project delivery, but also on alignment with expected value. It involves continuous feedback loops, proactive risk management, and a commitment to overcoming unforeseen challenges without compromising fundamental project objectives.
The ongoing quest for value
The CVM journey doesn't end with the service. It enters a new phase of measurement, feedback and continuous improvement. For Egis, this means tracking not only technical performance indicators, but also societal impact, sustainability, and long-term value creation.
This approach creates four long-term competitive advantages: deeper customer relationships, enhanced reputation and strategic decision-making, and positive societal impact. CVM builds trust, ensuring that Egis is seen not simply as a contractor, but as a partner in a public client's development process. In a sector where reputation is everything, constant value creation consolidates Egis' position as an industry leader. With a continuous view of its customers' needs and feedback, Egis is then able to make proactive strategic decisions, from exploring new technologies to entering emerging markets. Infrastructure projects have a lasting societal impact, and our approach ensures that these impacts are positive, sustainable and in line with societal aspirations.
The future is all about value
In conclusion, Egis, while becoming highly internationalized, is navigating the complex waters of international projects. Ensuring sustainable value creation as the point of convergence between the public customer, the Egis group and its staff defines the brand's attractiveness, both in the competitive market and in the job market. Egis attracts and selects the best professionals. This is not just a strategy, but a philosophy, a commitment to value that guides every decision, every project, and every relationship. As the world becomes increasingly interconnected, and infrastructure plays a central role in shaping our common future, the focus on value intensifies every day.
In Egis' strategic vision, long-term value creation is not just a benefit, it's the future for the benefit of all.
