Responsible growth
Focused on sustainable progress.
Responsible growth depends upon remaining close to our clients, working to understand their toughest challenges and solving them with the full range of our technical expertise. We also support our clients by acting ethically and transparently at all times, along with securing our systems to protect their data.
Alongside this, we maintain an ongoing, open dialogue with a wide range of stakeholders worldwide, including governments and public institutions, startups and academics.
Improve client satisfaction.
Customer satisfaction is central to all we do. This is how we will improve it further and meet the expectations of our partners:
- Strengthen the client culture
- Improve our understanding of our clients
- Personalise the client experience
Zero-tolerance, ethical approach.
In line with our ethics policies , we will adopt a firm zero-tolerance approach to ethics and compliance issues:
- Reinforce ethical behaviour in line with the group's values
- Ensure our practices comply with national and international integrity regulations
Responsible IT and security systems.
Every aspect of our business is run responsibly, including IT. Our goal is to maintain responsible IT and security systems for our clients and employees:
- Protect employees data
- Protect client data
- Set up a green, sustainable and energy-efficient approach to IT
Dialogue with our key stakeholders.
Open and meaningful dialogue is a key part of our CSR approach. We're developing this externally with key stakeholders across all of our regions and internally with our Sustainable Developement Orientation Committee.
Created in 2010, and chaired by the group’s senior management, our steering committee brings together in-house representatives and twenty external sustainable development experts from the fields of transport, town planning, consultation, and the environment. The committee meets twice a year to discuss, create and improve our sustainable development and CSR policies. The goal is to bring together different ideas and perspectives to help solve the sustainability challenges we face across our projects.
Strengthen technical and digital excellence.
Sustainable, responsible growth and innovation go hand in hand. We will strengthen technical and digital excellence, as well as develop innovation and R&D dynamics. Our aims are to:
- Reinforce and grow the group's technical hallmark
- Be a major player in digital engineering
- Intensify our R&D and innovation effort
- Participate in collaborative research projects with our partner ecosystem on emerging innovation areas; such as renewable energy, the ecological transition, the digital revolution, mobility of the future, building sustainable cities and more.
