Client Feedback Privacy Notice

Egis collects client feedback to better understand client experience, measure satisfaction and continuously improve its services.

Providing feedback is entirely optional. Failure to provide feedback will have no impact on your contractual relationship with Egis or the services provided by Egis.

As part of its Client Feedback programme, Egis may process personal data relating to client contacts, including contact details already held in its business systems and the feedback provided through Client surveys.

Use of your information

This information is processed by Egis SA for client relationship management, service quality assessment and continuous improvement purposes.

Where permitted by applicable law, this processing is based on Egis' legitimate interest in measuring and improving client satisfaction and service quality.

Data Security.

Access to personal data is restricted to authorised Egis personnel involved in client relationship management, customer satisfaction monitoring and continuous improvement activities. Authorised service providers acting on behalf of Egis may also process the data under appropriate contractual and security safeguards. Feedback results may be analysed and reported in aggregated and anonymised form whenever possible.

Data transfers

Personal data may be transferred to other Egis entities and authorised service providers located within or outside the European Economic Area (EEA). Where such transfers occur, Egis implements appropriate safeguards in accordance with applicable data protection laws.

Data retention

Your data will be retained for the duration of the contractual relationship and for up to three (3) years thereafter, unless a longer retention period is required by law.

Your rights

You have the right to access, rectify, erase, restrict or object to the processing of your personal data, as well as the right to lodge a complaint with the competent supervisory authority.

Where processing is based on Egis' legitimate interests, you have the right to object at any time on grounds relating to your particular situation.

Contact us.

For more information on how Egis processes personal data, please consult our Data Protection Policy: https://www.egis-group.com/general-data-protection-policy

To exercise your rights or for any questions regarding personal data protection, please contact the Egis Data Protection Officer at DPO.EGIS@egis-group.com or Egis SA, Direction Juridique / DPO, 9 rue des Favorites, 75015 Paris, France.